🎧 Customer Support

We're Here to Help

Get professional support for Neksio Image Alt Optimizer Pro from our team

Contact Support → Browse FAQ

Send Us a Message

Fill out the form below and our team will respond as soon as possible.

Quick Support Options

Choose the best way to get help

📧

Email Support

Get direct help from our support team via email for technical inquiries.

support@neksiotool.com
⏱️ Response time: Priority support available
📚

Documentation

Comprehensive guides and tutorials covering plugin features.

Browse Documentation →
🗺️

Roadmap

See planned features and suggest new functionality for future releases.

View Roadmap →
⭐

Priority Support

Pro users receive priority assistance with faster response times.

🚀 Pro users: Priority response

Frequently Asked Questions

Find answers to common questions

❓ How do I report a bug? ▼
To report a bug, please use the contact form above with "Technical Issue" as the subject. Include:
  • Your WordPress version
  • Plugin version
  • Steps to reproduce the issue
  • Any error messages you're seeing
  • Screenshots if applicable
This helps us diagnose and address issues more effectively.
💡 Where can I request a feature? ▼
Feature requests are welcome! You can: We review all feature requests and prioritize based on user feedback.
🔧 Do you offer customization services? ▼
Custom development services may be available for:
  • Custom rule templates
  • Third-party integrations
  • White-label solutions
Contact us with your requirements for more information.
💰 Is the free version really free? ▼
Yes, the free version includes:
  • Basic ALT text generation
  • ALT Health Score (0-100)
  • Media library scanning
  • Basic reporting
  • Documentation access
No hidden costs or time limits.
🛡️ Is my data secure? ▼
Data security is a priority:
  • All data is stored locally in your WordPress database
  • No external data storage by default
  • GDPR and privacy regulations considered
🤖 How does AI-assisted generation work? ▼
The AI-assisted ALT text feature (available in Pro):
  1. Plugin can integrate with AI services for description generation
  2. AI generates descriptive ALT text based on context
  3. Text follows SEO best practices
This is an optional feature with separate API requirements.
💵 What is the refund policy? ▼
For the Pro version:
  • Contact us within 30 days of purchase
  • Explain your reason for requesting a refund
  • Refunds are handled on a case-by-case basis
We aim to ensure customer satisfaction.
🌐 Will the plugin work with my theme? ▼
Neksio Image Alt Optimizer Pro works with most WordPress themes including:
  • Default WordPress themes
  • Popular commercial themes
  • Page builders (Elementor, Divi, Beaver Builder, Gutenberg)
Our support team can help with compatibility questions.
🆕 What's new in version 2.0.1? ▼
Version 2.0.1 includes several improvements:
  • WordPress Coding Standards (WPCS) improvements
  • Security and sanitization enhancements
  • Nonce verification updates
  • Admin dashboard stability improvements
  • Translation/i18n consistency fixes
  • WordPress.org compliance updates
We recommend updating to the latest version.

Additional Resources

More ways to get help and learn

📚

Documentation

Comprehensive guides and documentation for all features.

Read Docs →
🎥

Video Tutorials

Step-by-step video tutorials for getting started.

Coming Soon →
💬

Community

Connect with other users and share tips.

Coming Soon →

Still Have Questions?

Our support team is ready to help you get the most out of Neksio Image Alt Optimizer Pro

Contact Support → Explore Pro Features
✨ Priority support available for Pro users